![]() You can exchange your mattress or mattress once within 365 days.This policy is in addition to and does not affect your statutory rights under the Competition and Consumer Act 2010.You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage.Our goods come with guarantees that cannot be excluded under Australian Consumer Law.Exchanges and refunds can be given where goods are faulty (other than any fault that was clearly communicated to you, or which ought to have been revealed by an examination of the product at the time of purchase), wrongly described, different from a sample shown to you, or does not perform the function.For IKEA Family members, our Oops-assurance covers accidental transportation or assembly damages and breakages..We offer a free IKEA spare parts service as part of our commitment to prolonging product life.If your product is damaged, you can file a claim at IKEA..More than 365 days since you bought your product? You can still return it as part of our IKEA Buy back service.Can’t find your receipt? We’ll refund to an IKEA Refund card to use in store or online. .We issue refunds in the payment form used to buy the product.When you return anything, please bring your receipt..Customers can also sign up to become an IKEA Family member for free and receive exclusive rewards and discounts on selected IKEA products, workshops, ideas, plus a free hot drink in selected stores. Visit I KEA’s events page for more information on the Summer Funhouse activities and how to book, as well as details on other IKEA store activities across the UK and Ireland. Facepainting/Magician/ Storyteller/ Performer (drop in): Kids who attend their local IKEA over the summer holidays will be able to receive a free face paint whilst in store or can enjoy a book reading from a costumed-character or be wowed by a magician.Make a hot air balloon! (drop in or bookable): Using paper lanterns, kids can make and decorate mini hot air balloons to take home.Summer Saviours (drop in): Little ones can help hunt down BJÖRN bears – which will be hidden throughout the store sitting on MUMMUT chairs.What’s missing? (drop in): A scaled up version of an old favourite, where visitors have to identify which product has been removed from a roomset or display.Hide and seek (drop in): A classic game of hide and seek with a twist, where children will be challenged to find five items around the store within a set time limit, with exciting prizes up for grabs.Messy modelling (drop in): Mini artists can put their modelling skills to the test and learn to make items on display using play dough.Storage Snap (bookable): A fun game using KALLAX units, for visitors to take it in turns to open two drawers in an attempt to find matching pairs. ![]()
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